Catholic Charities Bureau’s Occupancy Office
In the heart of Superior stands an office that quietly, yet profoundly, changes lives. It’s the Occupancy Office of the Catholic Charities Bureau, a beacon of hope for individuals and families seeking the fundamental human right of a safe, stable place to call home. While the Catholic Charities Bureau is known for its broad spectrum of services, the housing operations managed through this dedicated office are a cornerstone of their mission, offering not just shelter, but a foundation for dignity and self-sufficiency.
For many in the region, the journey to stable housing is fraught with challenges. Economic instability, health crises and unforeseen circumstances can quickly lead to housing insecurity. This is where the Occupancy Office steps in, acting as a crucial bridge for those navigating the complexities of finding and maintaining affordable housing. Their work extends far beyond simply handing over keys; it’s a comprehensive approach that addresses the myriad needs of their tenants.
“The Occupancy Office serves as the main point of contact for new applicants and current tenants,” said Clarence Lodge, Director of Housing. “We provide guidance on all housing-related matters and any additional information they may need.”
Covering a geographic area spanning more than 21,000 square miles and 22 counties in northern Wisconsin and northeastern Minnesota, the impact of the Occupancy Office is far reaching. There are more than 750 units of housing available and they process more than 1,500 applications, annually.
The team at the Occupancy Office manages a diverse portfolio of housing units, ranging from apartments for individuals to larger family dwellings. Their responsibilities are extensive, encompassing everything from tenant intake and eligibility verification to lease management, rent collection and property maintenance coordination. They work tirelessly to ensure that properties are well-maintained, safe and conducive to a healthy living environment.
Along with that, the Occupancy Department provides guidance and support to both new and current residents, according to Lodge. He added that these services include a variety of housing-related issues – rent, repairs, vacancies, emergencies and the application process.
“We assist tenants in navigating some of the more complex challenges that can arise when dealing with city, state and federally funded housing programs,” said Lodge.
The Occupancy Office also plays a vital role in fostering community within their properties. Those served consist of seniors, as well as tenants with developmental challenges and mental health concerns. They strive to create environments where tenants feel supported and connected, often acting as a first point of contact for any concerns or needs that arise. This holistic approach recognizes that a home is more than just four walls; it’s a place where individuals can thrive.
“Our office provides a reliable source of support,” Lodge said. “This allows residents to trust and rely on us when they feel confused or uncertain about property-related issues. The ultimate goal of the Occupancy Office is to meet you where you are and do everything possible to help you secure stable housing.”
In an era where affordable housing remains a pressing issue in many communities, the Catholic Charities Bureau’s Occupancy Office in Superior stands as a testament to the power of dedicated service. Through their meticulous management and compassionate outreach, they are not just managing properties; they are building futures, one stable home at a time, ensuring that more people in Superior have a place to truly belong.
Tenant Testimonial
More than two years ago, Jeff and Terri Collins found themselves in a housing dilemma. Upon returning from a vacation, they found a note posted to their apartment door. They were forced to find a new place to live after developers bought the apartment building they had been residing in for the past 19 years. The Collins simply could not afford the new monthly rent, which was nearly three times what they had been paying.
With just 30 days to find a new place, the Collins looked to relatives for solutions. They praised the services provided by the Catholic Charities Bureau, including the fact that their parents previously stayed in one of them – St. Mary’s Apartments.
The Collins decided to reach out to the Occupancy Office and explain their situation. They explained their urgent need for housing assistance. Not only did they need to find new lodging within the month, but an identity theft matter was impacting their banking account, leaving them without access to their funds.
By acting quickly on the Collins case, the Occupancy Office was able to place them in a unit on June 29, 2023. They also were able to find a solution to the couple’s financial hardship, offering a payment plan to help them move in with minimal upfront costs.
Alan Rock, Executive Director Catholic Charities Bureau, said circumstances surrounding what happened to the Collins is a key part of its mission. “This is another example of how we help Improve the Human Condition,” Rock said.
